Shipping & Returns Policy

This Shipping & Returns Policy outlines the terms under which Dabbybankz.com operates in accordance with UK laws to ensure a smooth and transparent shopping experience for our customers. Please read this policy carefully before making a purchase.

Shipping Policy

We strive to ensure your order is delivered promptly and securely. Our shipping policy includes the following:

• Orders are dispatched within 5-7 business days after payment confirmation.
• Shipping is available within the UK, with delivery times typically ranging from 3-5 business days after dispatch.
• Shipping costs are calculated at checkout and vary based on the destination and order weight.
• Free shipping is available on orders exceeding £500.
• We use reputable courier services to ensure your order arrives safely.

Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status.

Returns Policy

Dabbybankz.com adheres to the **Consumer Contracts Regulations 2013** and offers a 14-day return period for eligible items. Please note the following:

1. Right to Cancel

- You have the right to cancel your order within 14 days of receiving it, without providing a reason.
- To exercise this right, contact us at [email protected] with your order details and intention to cancel.
- If the order is already dispatched, you must return the item(s) to us at your own expense.

2. Conditions for Returns

Items are eligible for a return under these conditions:

• The item is unused, unworn, and in its original packaging.
• You notify us within 14 days of receiving the order and return it within 14 days of your notification.
• The item is not custom-made or personalized, as such items are exempt under UK law.

3. Refunds

- Refunds are processed to the original payment method within 14 days of receiving the returned item.
- If the returned item is used or damaged, we may deduct an appropriate amount to cover the loss in value.
- Shipping costs for returns are non-refundable unless the item is faulty or incorrect.

4. Faulty or Incorrect Items

Under the **Consumer Rights Act 2015**, you are entitled to a refund, repair, or replacement if items are faulty or not as described. Please contact us within 48 hours of delivery with clear photos of the fault or incorrect item to initiate a return or replacement at no cost to you.

Contact Us

If you have any questions about our Shipping & Returns Policy, please get in touch with us:

• Email: [email protected]
• Phone: +44 7341 407918